SaaS Maintenance and Support

Updates, monitoring, backups and fixes for a live application, on a scope agreed each month.

See What You Get

Live software needs someone looking after it.

BitsSolved is a software studio in Tamil Nadu, India that provides ongoing maintenance and support for SaaS and web applications: security updates, monitoring, tested backups, bug fixes and small improvements. Dependencies age, certificates expire, disks fill and small bugs pile up. None of it is urgent until the day it is. Maintenance turns that into planned work.

You may need this if

  • The developer who built the product has moved on
  • Security updates and upgrades keep getting postponed
  • You hear about outages from customers first
  • Nobody has tested restoring a backup
  • Small bugs and improvements wait because nobody owns them

What the engagement includes.

  • Updates on a schedule

    System, runtime and dependency updates applied and tested, not left until something breaks.

  • Monitoring and alerts

    Uptime, certificates, disk and errors watched, so problems are seen before customers report them.

  • Backups that restore

    Automated and off-site, and test-restored on a schedule.

  • Fixes and small changes

    A monthly allowance for bugs and small improvements, agreed in writing.

  • A monthly note

    What was updated, what was fixed, and what needs a decision from you.

The first call is free and is mostly us asking questions.

For one-off website problems (SSL, speed, email, headers), see Website Fixes.

Case study: live at menufly.app

Software we look after ourselves.

MenuFly is a SaaS BitsSolved built and still runs in production. It was designed so the people using it can change it without a developer, which keeps support small.

Sector
Restaurants, cafes and cloud kitchens
Scope
Design studio, print production, and a SaaS platform
Reach
Pan-India delivery, international shipping
Rating
4.63 out of 5 from 133 Google reviews
Read The Case StudyOpen menufly.app
MenuFly, captured from the live site at 1440 by 900

  • The menu designer

    A drag and drop builder for the digital menu: images, categories, prices and descriptions, edited by the restaurant rather than by a developer.

  • Build for the person at the counter

    If the people who run the business cannot change a price without calling a developer, the product will quietly stop being used.

Maintenance questions.

Anything else, write to us.

contact@bitssolved.comLonger answers on the blog

Yes, after a take-over review. We read the code and the infrastructure first, tell you what we find, and only then quote a monthly scope.

How issues are reported and handled is agreed in the written monthly scope before work starts. We do not promise response times we have not agreed with you.

A fixed monthly quote for the agreed scope. Larger changes are scoped and quoted on their own, like any other phase.

No. Website Fixes is for one-off problems on a website: SSL, speed, email and security headers. Maintenance is ongoing care for an application.

Yes. Everything stays in your repository and on your servers, and a handover with documentation is always available.
Related services:Website Fixes and MaintenanceCloud and DevOpsSaaS Modernization and Legacy MigrationSaaS Architecture Review

Tell us what needs care.

The first call is free and is mostly us asking questions. After it you get the scope in writing and a fixed quote for the first phase.

What happens next

  1. You send the formTell us the problem.
  2. We reply by emailWith any questions.
  3. A free first callThen the scope in writing.
Emailcontact@bitssolved.com
Call+91 93708 51587
Based inTamil Nadu, India
First callFree, and mostly us asking questions