Cancellation & Refund Policy
This policy covers cancelling a paid BitsSolved plan and getting money back. It applies from the day paid plans go on sale; the free tools have nothing to cancel or refund.
The short version
- Cancel any time from your account. You keep Pro until the end of the period you already paid for.
- Once cancelled, the plan does not renew and you are not charged again.
- Ask within 7 days of your first payment for a plan and we refund it in full.
- A duplicate or mistaken charge is always refunded in full.
- Refunds go back to the original payment method in 5 to 7 business days after we approve them.
Cancelling
You can cancel BitsSolved Tools Pro at any time from your account. There is no notice period and no cancellation fee. Cancelling stops the next renewal; it does not end the period you have already paid for, so Pro stays active until that period finishes. After that the account returns to the Free plan. Nothing you have is deleted, and you can subscribe again whenever you like.
A cancelled plan never renews on its own. If you cannot reach your account, email us from the address you registered with and we will cancel it for you.
When we refund
- First payment, within 7 days. If you ask for a refund within 7 days of the first payment for a plan, we refund that payment in full. No reason needed.
- Duplicate or erroneous charges. If you were charged twice, charged the wrong amount, or charged after you cancelled, we refund the charge in full, whenever you tell us.
- A payment that did not activate Pro. If you paid and your account was not upgraded and we cannot fix it, we refund it in full.
When we do not
After the first 7 days we do not give partial refunds for the unused part of a month or year. Cancel and you keep the access you paid for until the period ends. Renewals are not refunded on the grounds that you forgot to cancel, but if that happens within 7 days of the renewal, write to us and we will look at it fairly.
How to ask for a refund
Email contact@bitssolved.com from the address on your account, with the Razorpay payment ID (it is in your payment confirmation email) and a line on what went wrong. We reply within one business day.
How long a refund takes
Once we approve a refund we issue it through Razorpay to the original payment method: the same card, UPI ID, bank account or wallet you paid with. It normally reaches you in 5 to 7 business days. The exact timing after we issue it depends on Razorpay and your bank, and for some cards it can take a little longer. We cannot send a refund to a different account.
Price changes
If the price of a plan changes, we email you at least 30 days before it applies to you. You can cancel before your next renewal and not pay the new price.
Custom software projects
Client projects are not covered by this page. They are quoted per scoped phase, and what happens if you stop is written into that quote. See the pricing page for how that works.
Contacting us
For anything in this policy, including a request about your own data, write to contact@bitssolved.com or call +91 93708 51587. BitsSolved Software is a sole proprietorship registered in India (MSME Udyam registration UDYAM-TN-09-0109230), at 13-124A, Manalivilagathu Veedu, Kalkulam, Thickanamcode, Nagercoil, Kanniyakumari District, Tamil Nadu 629804, India.